PRIVACY POLICY

Definitions

Words and phrases appearing in Capitalised Bold within this page will have the following meanings:

Introduction

This Privacy Policy applies to this Website. It sets out the basis on which We collect, use, disclose or process Your Personal Data in accordance with the latest version of the PDPA.

This Privacy Policy applies to Personal Data in Our possession or under Our control. This includes Personal Data in the possession of organisations which We have engaged to collect, use, disclose or process Your Personal Data for Our purposes.

By using this Website, You expressly consent to the manner in which We collect, use, disclose or process Your Personal Data according to this Privacy Policy.

Collection of Personal Data

You are not required to provide any Personal Data for general access to this Website. However, We may require You to provide certain Personal Data in order to access or use certain specific features of this Website.

Such Personal Data include, but are not limited to:

• Your name (full/partial)
• Your email address

The circumstances under which You may be required to provide Personal Data may include, but are not limited to:

• When You sign up for Our email newsletters
• When You purchase Our products and/or services
• When You make payment for Our products and/or services
• When You contact Us (whether via a contact form on this Website, email or otherwise)
• When You leave comments on this Website

How We collect, use or disclose Personal Data in some of these circumstances are discussed in greater detail below.

Use and/or Disclosure of Personal Data

We use and/or disclose Your Personal Data for the following purposes:

• Send You email newsletters on new posts on this Website, new products and/or services, or upcoming events
• Fulfil purchases that You make via this Website
• Process payments You make via this Website
• Send You products that You have requested or purchased from this Website
• Handle and respond to Your queries, requests, applications, comments and feedback
• Gather Your feedback
• Comply with legal requirements, the requests of public agencies, law enforcement and regulatory officials, and court orders
• Fulfil any other purposes for which We have obtained Your consent to carry out

We will not provide Your Personal Data to any third-parties for marketing purposes without Your express consent.

If You no longer wish to receive Our emails, You may click on the “Unsubscribe” link in Our emails or inform Our Data Protection Officer at the contact details provided below.

Management of Personal Data and Other Data in Specific Circumstances

Comments

When You leave comments on this Website, We collect the data shown in the comments form, and also Your IP address and browser user agent string to help spam detection.

An anonymised string created from Your email address (also called a hash) may be provided to the Gravatar service to see if You are using it. The Gravatar service Privacy Policy is available here. After approval of Your comment, Your profile picture is visible to the public in the context of Your comment.

Contact forms

We keep information submitted through contact forms on this Website for as long as is necessary for Our legal or business purposes. We do not use such information for marketing purposes.

Cookies

We may use “cookies” to track Your usage of this Website. Cookies are small text files that are placed in Your computer to help save Your Personal Data on this Website for future use.

If You leave a comment on this Website, You may opt-in to saving Your name, email address and website in cookies. These are for Your convenience so that You do not have to fill in Your details again when You leave another comment. These cookies will last for 1 year.

If You have an account and You log in to this site, We will set a temporary cookie to determine if Your browser accepts cookies. This cookie contains no personal data and is discarded when You close Your browser.

When You log in, We will also set up several cookies to save Your login information and Your screen display choices. Login cookies last for 2 days, and screen options cookies last for 1 year. If You select “Remember Me”, Your login will persist for 2 weeks. If You log out of Your account, the login cookies will be removed.

If You edit or publish an article, an additional cookie will be saved in Your browser. This cookie includes no Personal Data and simply indicates the post ID of the article You just edited. It expires after 1 day.

Most Web browsers automatically accept cookies. However, You can usually modify Your browser setting to decline cookies if You prefer. If You choose to decline cookies, You may not be able to access all or parts of this Website and/or the services that this Website provides.

Analytics

As You use this Website, We will also use tracking methods such as cookies to obtain aggregated data on how users use this Website in general.

For example, We may obtain information on:

• Which webpage(s) You visited
• How much time You have spent on each webpage
• How You reached Our webpage(s) (e.g. through a search engine search or social media)

In situations as described above, You will not be personally identifiable through the data We have collected.

This Website uses Google Analytics. Please refer to this Google Analytics webpage to find out how it uses data when You use this Website and how You may control the information sent to it.

Media

If You upload images to this Website, You should avoid uploading images with embedded location data (EXIF GPS) included. Other visitors to this Website can download and extract any location data from images on the Website.

Embedded content from other websites

Articles on this Website may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves in the exact same way as if You have visited the other website.

These websites may collect data about You, use cookies, embed additional third-party tracking, and monitor Your interaction with that embedded content, including tracing Your interaction with the embedded content if You have an account and are logged in to that website.

Access, Correction or Erasure of Personal Data

If You wish to request:

• To access to a copy of the Personal Data which We hold about You or information on the ways in which We use or disclose Your Personal Data;
• To correct/update any of Your Personal Data which We hold about You; or
• That We erase any Personal Data that We hold about You (apart from any data We are obliged to keep for administrative, legal or security purposes),

You may submit Your request via email to Our Data Protection Officer at the contact details provided below. We will respond to Your request as soon as reasonably possible.

Protection of Personal Data

We will make reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification or disposal of Your Personal Data, or similar risks.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, We strive to protect the security of Your information and are constantly reviewing and enhancing Our information security measures.

Accuracy of Personal Data

We generally rely on the accuracy of the Personal Data that You have provided to Us.

In order to ensure that Your Personal Data is current, complete and accurate, please update Us if there are changes to Your Personal Data. You may do so by contacting Our Data Protection Officer at the contact details provided below.

Retention of Personal Data

We may retain Your Personal Data for as long as it is necessary to fulfil the purpose for which such Personal Data was collected, or as required or permitted by applicable laws.

We will cease to retain Your Personal Data, or remove the means by which the data can be associated with You, as soon as it is reasonable to assume that such retention:

• No longer serves the purpose for which the Personal Data was collected; and
• Is no longer necessary for legal or business purposes.

Transfer of Personal Data Outside Singapore

Your Personal Data may be transferred to Our servers anywhere in the world as is necessary to provide You with access to this Website.

Your Personal Data may also be accessed by or transferred to Our affiliates and data processors and/or intermediaries for the purposes of providing You with access to this Website.

When transferring Personal Data outside of Singapore, We will take reasonable steps to ensure that the privacy and security Your Personal Data is accorded a standard of protection comparable to the protection under the PDPA.

By providing Us with Personal Data, You consent to such transfer and/or access.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time in accordance with any changes to data protection laws, Our data protection policies, or new uses of Personal Data not previously disclosed in Our Privacy Policy.

If We intend to make substantial changes to Our Privacy Policy, We will post a notice of this on this Website before such changes take effect. If You continue to use this Website after such changes to Our Privacy Policy, You indicate that You consent to these changes.

You are encouraged to review Our Privacy Policy from time to time to learn about Our current data protection policies.

Data Protection Officer Contact Information

If You have any inquiries or feedback on Our Privacy Policy, or if You wish to make any requests relating to Your Personal Data, You may contact Our Data Protection Officer:

• Name: Tan Siew Ann
• Email: dpo[at]lancerx.co

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Last updated: 27 June 2021